There are certain obligations in accordance to local and international laws, as well as Directives issued by the European Union. These legal obligations require the processing of your personal information. In other cases we may receive a court order or otherwise be legally obliged to process or convey your personal information to third parties
Pharma Systems process your personal information to protect the legal interests of us and others. A legal interest exists when we have a business or commercial reason to use your information. Even then it must not be against what is fair to you and your best interests.We do not perform personalized marketing and we do not make use of profiling for marketing purposes.
How long do we keep your personal information?
We retain your personal information for as long as we have a business relationship with you as evidenced by the existence of an active distributor access or client newsletter subscription.Six (6) months after the termination of our business relationship (explicitly: the expiration of your last subscription with us or your last log in to our site, whichever comes later) the following actions will be taken:Your user account will be permanently deleted.Your private tickets will be permanently removed and you will forever lose access to them. Please note that your public tickets will remain intact.
Your private forum posts will be permanently removed and you will forever lose access to them. Please note that your public forum posts will remain intact.
Your expired subscriptions history will be permanently removed.
Other logs which may contain personal infomration such as server access logs and security logs are kept for up to FOURTEEN (14) months.
We may retain your personal information longer than that for regulatory, technical or legal reasons.
Automated decision making
We do not use automated decision making and we do not perform any kind of automated profiling of our clients and web site visitors.
Personal information of minors
The GDPR introduces restrictions on the ability of children to consent to data processing without parental authorization. We do not allow minors (persons under the age of 13) to use our site. Any accounts found in violation of this term will be terminated and all information pertaining to that user account will be erased.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property or safety.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
What information do we collect?
Distributor Registration and Access
When asking to be registrated on our website as a distributor, you are asked to enter your name, email address, company name, phone and adress. You can change this by your self at any time.
When requesting support through our website, we may ask for information regarding our products, when the purchase was made, the name of the distributor as well as your location and type of business. We use that information to provide you with support.
When you subscribe to content change notifications, if you don’t have an account on our website, you are asked to enter your name and email address. If you already have an account on our website, then we process your name and email in order to send you email notifications about our products.
Your IP address is temporarily collected whenever you are accessing our website in our web server’s logs, our security software’s logs and our download system’s logs (only when downloading through our site or when downloading updates of our software). This information is used to ensure the security of our website and to prevent abuse. IP address information is not directly identifiable information but if it’s stored in conjunction with your user account ID it might be an indirect identifier.
Your IP address in the context of security and abuse prevention is specifically exempt from requiring your consent per the European Union’s GDPR. We are legally required to ensure the security of your personal information through any appropriate technical means and that includes collecting your IP address in that context.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
We process your personal information to provide you with support, send e-mail regarding our products and events and support we have agreed upon when you subscribed to our distributor portal or client newsletter.
When logging in we automatically process your personal information to protect you against unauthorized access to your account and ensure your account safety. We also display you parts of your personal information for reasons of personalization of our site’s pages and ensuring that it’s clear who is the currently logged in user.
To improve our website.
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).
When you are a client subscriber to newsletter or if you have distrubutor access with newsletter subscription we process your personal information to send you emails about new products and events.